How to resolve problems with Axelar Satellite 🤖
Broken transactions on a crosschain app
❌ If you have ANY issues with Axelar Satellite app — here`s a guide, which will help you.
First of all :
⌛Wait, please. 90% of all problems can be solved by waiting for a couple of hours.
If your asset doesn’t arrive after sufficient time has passed, then:
Confirm that your transaction on the source chain went through via the corresponding explorer.
Confirm that you sent the assets to the Axelar-generated deposit address.
Confirm that you’ve sent the tokens to the desired destination chain & added the token contract to your metamask wallet (https://docs.axelar.dev/releases/mainnet). Try searching your transaction in the destination chain’s explorer based on your destination address.
If previous advice led to nothing than follow my instructions:
Go to Axelar Discord — https://discord.gg/uSzCUvKkUZ
Then dive into #satellite-cross-chain-chat channel
❓Now try to describe your question accurately, so Testnet Operators could understand what you want to say to them, if needed — apply screenshots.
If your problem is too complicated or testnet operators dont respond to you (you can also wait a bit, they are not robots):
Go to #🎫satellite-open-support-ticket and create a ticket, then scroll down and find your personal ticket channel.
Here you can describe your problem and get 100% help!
Good luck and thanks for your attention👋